Privacy Policy
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on what you
choose to share with us. The personal information we collect about you may include:
- name;
- delivery or street address;
- date of birth;
- email address;
- phone number;
- company and title/occupation;
- order details and order notes;
- encrypted credit card payments;
- product preferences.
How do we collect your personal information?
We collect your personal information directly from you when you:
- interact with us over the phone;
- interact with us in person;
- interact with us online;
- participate in surveys or questionnaires;
- attend a Piper Press event;
- subscribe to our mailing list;
- apply for a position with us as an employee, contractor or volunteer.
Collecting personal information from third parties
We may collect your personal information from third parties or through publicly available sources, for example from the internet. We collect your information from these third parties so that we can better understand your needs if you are a school, university, gallery or library.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the
following purposes:
- provide you with information or services that you request from us;
- deliver your orders;
- collect payments or process returns;
- deliver to you a more personalised experience and service offering;
- improve the quality of the services we offer;
- internal administrative purposes;
- marketing and research purposes.
We do not disclose your personal information to third parties in accordance with this Policy. We do not sell or release your information to other companies for the purposes of spam, un-related marketing lists or other selling activities.
We use applications on our site which may require overseas app providers to sync information with our store or site, in which your information is held, to provide better services including content, shipping, or checkout experiences.
How do we protect your personal information?
Piper Press will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- using secure access methods for our sites and systems;
- restricting access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place that encrypt your credit card information;
Cookies
The Piper Press website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Piper Press website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances,
we may connect it to you.
Direct or email marketing
We may send you direct or email marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications, or if you have placed an order with us.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by using the “unsubscribe'' link set out in the relevant communication.
In addition, we may also use your personal information for the purposes of creating personalised advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Piper Press will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within [insert] days. We will deal with such a request by writing to:
Piper Press Pty Ltd
PO Box 1100
Newport Beach NSW 2106 Australia
or by emailing: info(at)piperpress.com.au
Piper Press website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Piper Press Pty Ltd
Attention: Privacy Officer
PO Box 1100
Newport Beach NSW 2106 Australia
or by emailing: info(at)piperpress.com.au